Warranty & Refunds

At PAGANELLI, every order is prepared with care and attention to detail. If your order arrives with a quality issue, our team is here to review the situation and provide the most appropriate solution.

ELIGIBLE CLAIMS

Please contact us if:

  • Your item arrives damaged or defective.
  • The embroidery or design has a manufacturing error.
  • You receive an incorrect item, color, or size different from your order confirmation.
  • An item is missing from your order.
  • Your package appears to have been lost in transit.

Eligible claims must be submitted within 30 days of receiving the order. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

HOW TO SUBMIT A CLAIM

Email us at contactuspaganellistore@gmail.com and include:

  • Your full name.
  • Your order number.
  • A brief description of the issue.
  • Clear photographs showing the entire item and the affected area.
  • A photograph of the packaging or packing slip when the wrong item or an incomplete order is received.

Please keep the item and its original packaging until our team has completed the review. Do not return any product without first contacting us and receiving instructions.

RESOLUTIONS

Once the claim has been reviewed and approved, PAGANELLI may offer a replacement or refund, depending on the circumstances.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

SIZE, COLOR, AND CHANGE OF MIND

Please review the product description, color selection, and size guide carefully before placing your order.

We are currently unable to offer returns, exchanges, or refunds when:

  • The incorrect size or color was selected during checkout.
  • The customer changes their mind after receiving the item.
  • The item fits differently from personal preference but corresponds to the measurements shown in the size guide.
  • Minor measurement variations fall within the tolerance stated in the product’s size guide.
  • Minor color differences result from screen, lighting, or display settings.

Items that have been worn, washed, altered, damaged after delivery, or cared for contrary to the provided instructions are also not eligible.

SHIPPING ADDRESS AND UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If an address needs to be corrected, contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the address can be changed.

Packages returned because of an incorrect or incomplete address, refusal, failure to collect, or an unclaimed customs shipment may be reshipped when available. Additional shipping costs may apply.

LOST OR MISSING DELIVERIES

If your tracking has not updated or your order has not arrived after the estimated delivery period, contact us promptly so we can investigate with the carrier.

When tracking shows that a package was delivered, we recommend checking with household members, neighbors, the local carrier, and the delivery location first. We will assist whenever possible, but a replacement or refund cannot be guaranteed for orders confirmed as delivered by the carrier.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed once preparation has begun.

APPLICABLE RIGHTS

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

If you have any questions, contact us at contactuspaganellistore@gmail.com. Our team will be happy to assist you.