Shipping policy

SHIPPING DESTINATIONS

We currently ship to addresses within the United States. Shipping availability for your specific address will be confirmed at checkout.

ORDER PROCESSING

Orders are typically processed within 2–5 business days before shipment.

Business days do not include weekends or federal holidays. Processing times may be extended during holidays, periods of high demand, or due to temporary product availability.

ESTIMATED DELIVERY

Orders generally arrive within 5–13 business days from the date the order is placed. This estimate includes both processing and shipping time.

Delivery times are estimates and are not guaranteed. They may vary depending on the destination, carrier, weather, seasonal demand, and other circumstances outside our control.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

ORDER TRACKING

Tracking information will be sent to the email address provided at checkout as soon as your order ships. Please allow up to 24 hours for the carrier’s tracking information to update.

MULTIPLE SHIPMENTS

Items from the same order may occasionally be shipped separately. When this occurs, you may receive more than one tracking number, and your items may arrive on different dates.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your address, contact us as soon as possible. We will make every reasonable effort to assist you, but changes cannot be guaranteed once order processing has begun. An address cannot be changed after the order has shipped.

If an order is returned because the address provided was incorrect, incomplete, or unclaimed, additional shipping charges may apply before the order can be resent.

DELIVERY DELAYS AND LOST PACKAGES

If your order has not arrived by the estimated delivery date, please review the tracking information and allow an additional three business days for possible carrier delays.

If the package still has not arrived, contact us with your order number. Suspected lost shipments must be reported within 30 days of the estimated delivery date so that we can review the shipment and assist with the next steps.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household or neighbors, and contact the carrier directly.

If the package remains missing, contact our team. We will review the available information and help determine the appropriate next steps.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please notify us within 30 days of delivery. For complete information about eligible claims, please refer to our Warranty & Refunds policy.

CONTACT US

If you have any questions about your order or delivery, contact us at contactuspaganellistore@gmail.com. Our team will be happy to assist you.